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How can I change my password?

Hey there! Whether you're a new user or someone who's used the Convo Australia app before but can't remember your login details, we're here to help you change your password.

To get started, you'll need to enter your username. Your username should include a letter that represents the service you're using the app for.

n = NDIS
e = EAF
s = MyAgedCare

For example, if you're using the app for NDIS, your username might start with the letter "n," followed by your mobile number. It could look something like "n0412345678".

Once you've entered your username, you'll be prompted to enter your password. However, if you can't recall your password, no worries! You can easily reset it by clicking on the "Change password" option located below the login section. Enter your username and click on "Send Reset Password Link." Check your email for the reset password link. If you can't find the email in your inbox, please check your spam folder. Once you've received the email, click on the provided link and follow the instructions to create a new password. Please ensure that your new password consists of at least 8 letters or numbers and does not include any special characters such as $%^&.

Make sure to store your new password in a safe place. After successfully logging in by clicking on "Login," you'll have access to the Convo Australia app. And remember, it's always a good idea to log out when you're finished using the app and then re-login.

If you have any questions or encounter any issues during the login process, don't hesitate to reach out to our Customer Support Services at We're here to assist you!

Because we understand you.