HubSpot Video

How many calls can I make in one connection?

Want to make a few calls through the Convo Australia app?  Well, you are able to make up to two additional calls using the same connection, however, there are few things you need to consider:

a. The length of the previous call conversation,
b. Number of people currently in the queue, and
c. The Video Interpreter's wellbeing.

For long connections, our Video Interpreter may need to transfer your connection to another Video Interpreter so that they can have a break before receiving the next call.

We will check when our busy times are during the week and make sure we provide enough Video Interpreters to cover the number of calls but sometimes people will be waiting in our queue for the next available Video Interpreter.

Because we understand you.