Partner / Convo Access Terms and Conditions

Definitions

Convo Australia, we, us means Convo Australia and its related digital communication platforms and services.

Partner means an organisation that participates in Convo Access by displaying or using Convo Access materials (including QR codes, signage, decals, stickers, posters, or digital placements).

Convo Access means Convo Australia’s access service that enables people to connect to Auslan interpreting services through Convo Australia’s digital communication platforms, including via QR codes or other approved access methods.

User means any person who uses Convo Access or interacts with Convo Australia’s platforms via Convo Access.

2. Partner Responsibilities

2.1 Partners are responsible for where and how Convo Access materials are displayed or made available, and must ensure placement is safe, appropriate, and consistent with any guidelines provided by Convo Australia.

2.2 Partners must ensure Convo Access materials are not displayed in a way that implies Convo Australia endorses the Partner’s products or services, unless Convo Australia has provided written approval.

2.3 Partners must not represent that Convo Australia is the provider of the Partner’s goods/services, or that Convo Australia is responsible for the Partner’s staff conduct, premises, policies, or operations.

3. User Responsibilities

3.1 Users must use Convo Access in a respectful and appropriate manner, consistent with its intended purpose of facilitating access to Auslan interpreting services.

3.2 Users must comply with Convo Australia’s Code of Conduct, available at www.convoaustralia.com/code-of-conduct, when using Convo Access and interacting with Convo Australia’s interpreters and platforms.

3.3 Users must not misuse, interfere with, or attempt to gain unauthorised access to Convo Access or Convo Australia’s platforms.

6. Privacy, Data Handling, and Interpreter Standards

6.1 No personally identifiable information (PII) is collected through Convo Access QR codes. Convo Access QR codes are used to help route Users to Convo Australia’s digital entry point for the service.

6.2 By using Convo Access, the User acknowledges that Convo Australia is an external interpreting service provider and consents to the sharing of information that is reasonably necessary to assist with the User’s enquiry and to facilitate the interpreting service. Any such information is handled in accordance with applicable privacy policies and relevant legal obligations.

6.3 Convo Australia may collect non-identifying, aggregated, and/or technical information necessary to operate, maintain, secure, and improve Convo Access (for example, service usage volumes, general device or browser signals, and operational diagnostics).

6.4 Any information collected is used only for internal operational purposes, including: providing and maintaining Convo Access; customer support and service quality; security, fraud prevention, and abuse monitoring; and internal reporting and service improvement.

6.5 Convo Australia will not use Convo Access information for unrelated purposes, and will not sell or rent information to third parties. Disclosure may occur only where required or permitted by law, or to service providers engaged to support Convo Access under appropriate confidentiality and security obligations.

6.6 Convo Australia engages interpreters who hold certification from the National Accreditation Authority for Translators and Interpreters (NAATI) and who adhere to the Australian Institute of Interpreters and Translators (AUSIT) Code of Ethics, including obligations of confidentiality and impartiality in the provision of interpreting services.

6.7 Where a Partner has its own privacy policy or notices, Users should also refer to those policies for how the Partner handles information shared during the User’s enquiry.