Step 1: Open Convo Now app, tap on the hamburger icon
Step 2: Tap on “Contact Support.
Step 3: Will transfer you to the Convo website, and the video chat will appear on your device.
Step 4: You'll need to fill in your contact details; your name, email address and phone number. After that, let the customer support team know the issue with a short summary before clicking the green “Call now” button.
Step 5: Wait for the customer support team to join the video call. If they don’t respond, they will follow up with you via email.
Step 1: Visit au.convo.io and log into your Convo Now account. Select the menu icon in the top right corner and then select "Contact Support."
Step 2: Will transfer you to the Convo website, and the video chat will appear on your desktop. Select "Call."
Step 3: You'll need to fill in your contact details; your name, email address and phone number. After that, let the customer support team know the issue with a short summary before clicking the green “Call now” button.
Step 4: Wait for the customer support team to join the video call. If they don’t respond, they will follow up with you via email.
Step 1: Visit our "Contact Us" page at convoaustralia.com/contact
Step 2: Choose from four different options to contact our customer support team:
A. Click on "Video" icon on the right bottom side.
B. Click "Video chat" under "Video Call" in the Contact Customer Support Services section.
C. Or click on “Leave a video message” to send us a message in Auslan or a written message in English.
D. Or send email at gday@convoaustralia.com.