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Support is Here — Easier Than Ever 

You now have a new way to connect with our support team. Whether you need help signing in, managing your account, or troubleshooting. We're here for you.

How to Get Started via your app

Step 1: Select the menu icon in the top right corner.
Step 2: Select Contact Support.

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Step 3: Choose how you'd like to connect:

  • Video for face-to-face assistance

  • Chat for real-time messaging

  • Message to leave a note and get a reply later

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 After you log into your app: 
 Step 1: Open the menu in the top right corner. 

Step 1 v02

Step 2:  Open Contact Support, or visit the Help Centre for quick answers.  

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Step 3:  Open the chat icon in the bottom right corner. Whether it’s a video call, a chat, or sending a message — your choice.  

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Consumer Support team is available Monday to Friday, 9am to 7pm AEST. You can send a video message or email after hours, but please include your name, email, and mobile number so we can get back to you the next day.

Same trusted team, ready to help whenever you need it.

TRY OUT NOW

The Help Centre is your go-to for quick answers. You'll find tips on:

- Signing in
- Account management
- Troubleshooting

It's fast, reliable, and helps you solve issues without waiting.

We'd Love Your Feedback,
Tell us what you think. It only takes a minute.

- Was it easy to find what you needed?
- Did you like being able to connect via video, chat, or message?
- Any ideas to make it even better?

We read every comment and use your feedback to improve support for everyone.

Share your thoughts here.