Waiting in the queue
If you need to call or want an interpreter from Convo, you'll receive a notification letting you know to wait for the next available interpreter. It will also inform you of your queue or position in line, whether you're up next or if there are others ahead of you.
Sometimes, the Convo service can be busy, and there may be a few people ahead of you in line. It's important to stay patient and wait your turn. If you hang up and call again, you'll lose your place in line. Additionally, if there are people behind you, they'll move up, causing you to wait longer.
Your call in minutes only start counting once you're connected with the interpreter and end when you hang up.
I hope this explanation helps. Thank you for your understanding and patience.